TRADITIONAL L&D CAN'T KEEP UP, FLOW OF WORK CAN
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Description
In 2018, Josh Bersin introduced the concept of ‘Learning in the Flow of Work.” Learning in the flow of work means that employees are served training content right when they need it, within their existing workflow and without being pulled away from their current task.
Let’s look at the reasoning behind this concept.
First, there’s the well-known 70:20:10 model according to which 70% of workplace learning happens on the job and comes from informal, work-based learning. This takes place during new tasks, challenging assignments, through manager feedback, and the so-called water cooler conversations.
20% of learning comes from developmental relationships. Employees experience social learning through interactions with peers and mentors.
10% of learning only comes from traditional coursework and training in a formal, educational setting.
Secondly, 68% of learners prefer to train on the job. People want experiential learning where they actually get to learn and apply what they learned directly on the job.
Thirdly, (technological) developments today are going so fast that by the time we’ve developed, for example, an appropriate online course or piece of bite-sized learning, the content may already be (partially) outdated.
All of this begs the question of why we don’t see more organizations opt for the learning in the flow or work approach and hang on to their traditional L&D programs?
Food for thought, we’d say, and for our final debate. Here’s our third statement:
“In today’s ever-changing business environment, traditional L&D can’t keep up - Learning in the Flow of Work can.”
