WS04 - OMS is the key to omnichannel commerce and the digitalization of the customer experience
How can you meet the expectations of today’s omnichannel consumer, who wants to buy anytime, anywhere whilst still increasing your profitability? Both can be achieved through optimal order management (OMS) making the best use of available inventory, preparation and delivery touch points. To meet customers on their own turf, an Order Management Systems that covers all aspects of the customer shopping journey is indispensable: persistent shopping cart, payment interactions, inventory availability across channels and distribution points, customer loyalty, promotional offers, notifications, invoicing, etc. OMS is the foundation on which omnichannel commerce is built. Don’t miss this workshop!